The change from a proprietary to a free and Open Source environment is often looked on with mistrust by employees, especially when it involves adapting to something new. The municipality of Eyüpsultan in Turkey decided to implement the Open Source model for their computer desktops. They managed to do it successfully and with great criticism from users following a simple premise: the new Open Source desktops had to look a lot like the ones used by workers.
Public services in this Istanbul district use Pardus Linux, a Linux distribution adapted for use in this administration. Among other advantages, it allows them to configure a new desktop to start using it in about 15 minutes.
The IT team in this municipality manages hundreds of workstations from one office. They use Leader / Ahenk and Zabbix to automatically manage software updates, corporate user policies, role-based software requirements, and remote monitoring, detection, and troubleshooting ...
Their commitment to open source has led them to adopt Zimbra as a mail server and to move business applications to PostgreSQL.
Before migrating, they offered training on Linux and LibreOffice to employees. Only those who passed the training tests began to use these systems in their jobs. The rest received additional courses and retested to ensure they were prepared to work with these tools.
These changes were made three years ago, but they continue to provide training for public employees. "Regular training is a second main reason for the success of our switch,” says Hüseyin Güç, Head of the GNU / Pardus Linux team at Eyüpsultan. "We care a great deal about training, and we always check to see if our courses lead to good results."
According to Güc, this Istanbul district believes that “Using open source helps to improve information security, and lets us work with local companies that specialise in open-source IT services." Certainly good reasons to choose this type of solutions.