UDS Enterprise deployment in Europ Assistance Spain aroused the interest of Relación Cliente Magazine, a reference publication for the Call Center industry. This month's edition includes a case styudy on this project.
The magazine talks about the IP phone and virtual desktops integration's advantages for Europ Assistance workers, which was a custom development built by UDS Enterprise engineers.
In this article, the reasons why they chose UDS Enterprise are explained: "it solves the issue of administering virtual desktops and we can also use it as a contingency system".
A greater agility in issues resolution, cost saving, "its flexibility and the support system through subscription by number of users" are only some of the advantages highlighted in this case study.
The magazine also stands out the fact that thanks to the project success, Europ Assistance agencies in other countries are considering the use of UDS Enterprise.
You can read the full case study at page 36 Relación Cliente Magazine